How We Handle Returns

Return Window

We want you to love your Suedora pieces! If you find that something isn’t quite right, don’t worry. You have 30 days from the date of delivery to initiate a return. Just remember, items need to be in their original condition and packaging to be eligible. This way, we can ensure that each returned item is ready to find a new home. If you have any questions about this window, feel free to ask—I’m just a message away.

How to Initiate

To start the return process, simply our contact page. I know, it sounds a bit formal, but it’s the best way to make sure we get your request right. Just provide your order number and details about the item you wish to return. Once we have that, we’ll guide you through the next steps. It’s as easy as a cup of coffee on a rainy day!

What’s Returnable

Now, let’s talk about what’s returnable. Most of our made-to-order leather goods can be returned as long as they’re unworn and in original packaging. This includes our lovely wallets, bags, and more. Unfortunately, personalized items—those made just for you—can’t be returned. Think of them as your very own leather love letters, crafted to your specifications. If you’re unsure, just reach out and I’ll help clarify.

What’s Final Sale

Some items are considered final sale and can’t be returned. This usually covers anything that’s been customized or personalized specifically for you—after all, these designs are as unique as you are! I know it can be disappointing, but we’re here to help you choose the right piece before you commit. Just let us know how we can assist in your decision-making process.

Refund Method & Timeline

When it comes to refunds, you can expect your money back within 7-10 business days after we receive the returned item. The funds will be credited to the original payment method used during your purchase. If you have any concerns about where your refund is, don’t hesitate to get in touch. I promise, I’ll keep an eye on it for you!

Damaged or Wrong Items

If you received a damaged item or something that isn’t what you ordered, please reach out immediately via our contact page. We want to make it right! You may be asked to provide photos to help us understand what went wrong. Don’t worry; we’ll take care of everything and make sure you get the correct item or a replacement as soon as possible.

Return Shipping

Return shipping is the responsibility of the customer unless the item is defective or it was our mistake. We recommend using a trackable shipping service so you can keep an eye on your package. I know it’s a bit of a hassle, but it gives peace of mind, right? Just make sure to package everything securely—you wouldn’t want your lovely leather goods to get damaged on their way back to us!

Exchanges

Exchanges are a little tricky since we create made-to-order items tailored to your preferences. If you need a different size or style, please reach out, and we can discuss options. Usually, the best route is to return the original item and place a new order for what you really want. I’m here to help every step of the way—just let me know how I can assist!